Shipping policy

Shipping Policy

At Oceza Swimwear, every piece is made to order just for you. This helps reduce waste and overproduction while delivering high-quality, ocean-inspired gear.

Processing Time

All items are made to order. Please allow 5–7 business days for production before your order ships.

Shipping Times

Shipping times vary depending on your location and the fulfillment center your order is produced in.

Estimated delivery times:

• United States: 3–7 business days after fulfillment

• International: 5–14 business days after fulfillment

Please note these are estimates and not guaranteed delivery dates.

Split Shipments

Some items are produced in different facilities, so your order may arrive in multiple packages. Each shipment will have its own tracking number.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

International Shipping & Duties

We ship worldwide!

International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer. These fees are not controlled or collected by Oceza Swimwear.

Shipping Delays

Because each item is made to order and shipped through third-party carriers, delivery times may be affected by factors outside our control, including:

• Weather events

• Carrier delays

• High holiday demand

• Customs processing

For this reason, we are unable to guarantee delivery dates and do not offer refunds for shipping delays.

Incorrect Addresses & Unclaimed Packages

If a package is returned due to an incorrect or incomplete address, or if it goes unclaimed:

• The customer is responsible for reshipping costs

• A confirmed updated address is required before resending

Unclaimed items are donated after 30 days and are not eligible for refund or reshipment.

Lost Packages

If your package is lost in transit, please contact us within 30 days of the estimated delivery date.

We may ask you to:

• Confirm your shipping address

• Contact the carrier

Once confirmed, we’ll replace your order at no additional cost.

Delivered but Not Received

If the carrier marks a package as “Delivered,” we have no way to verify the claim that it wasn’t received. Because of this, we’re unable to cover reshipping or refunding the order.  If your tracking shows “delivered” but you can’t locate your package:

• Check around their property – Sometimes packages are left in unexpected places like porches, back doors, or behind furniture.
• Ask others at the delivery address – A neighbor, housemate, or front desk may have accepted the package.
• Contact the last-mile carrier directly – The carrier may be able to provide more detailed delivery information (e.g., “left under the bench near the garage”). 

Submit a claim with the carrier explaining the issue. You may be able to recover some costs depending on the shipping service used.