Refund policy

Refund & Exchange Policy

At Oceza Swimwear, we want you to feel confident and amazing in your swimwear! Since each piece is made to order, we do things a little differently than traditional brands. Below you'll find everything you need to know about exchanges, returns, and how to get in touch with us if something's not quite right.

Exchanges & Fit Issues

We get it sometimes the fit just isn’t perfect the first time. If you received an item as a gift or need a different size or style, reach out with the order number or purchaser’s name so we can help. We’re happy to offer size or style exchange or return for store credit within 30 days of delivery. 

To keep things fair and sustainable, we offer one exchange per order.

Eligibility:

• Exchange requests must be made within 30 days of receiving your order
• Items must be unworn, unwashed, and in original condition with all tags attached
• Items must be returned in the original packaging

How to Start an Exchange:

1. Email hello@ocezaswim.com with your order number and what you’d like to exchange.
2. Let us know your preferred size or style.
3. If your requested item is available, we’ll confirm and send return instructions.
4. Once we receive and inspect your return, we’ll send out your exchange.

Shipping Costs:

Customers are responsible for shipping costs when sending an item back for exchange. We cover the cost of shipping your new item out to you once the original is received and inspected. We recommend purchasing shipping insurance along with tracking when sending items back, as we are not responsible for items lost or damaged in transit.

Please send all return or exchange items to:

MBG Sales
Erick Ramirez for Angela Zancanaro
2244 MAIN ST STE 4
CHULA VISTA, CA 91911-3933
United States

Store Credit

All store credit issued is final and non-refundable. Store credit cannot be converted back to the original form of payment.

Store credit reflects the final amount paid on the original order (including any discounts used at the time of purchase).

Returns

Because every item is made to order just for you, we do not accept returns for size, style, or change-of-mind reasons.

However, if your item arrives damaged, defective, or incorrect, we’ll always make it right.

Eligibility:

• Return requests for damaged or incorrect items must be made within 30 days of delivery
• Item must be unworn and unused, with all original tags and packaging
• Clear photos of the issue are required for approval

How to Request a Return:

1. Email hello@ocezaswim.com with your order number and a description of the issue.
2. Attach clear photos of the damage or error.
3. Once approved, we’ll issue a refund or replacement based on your preference.
   
4. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
   If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ocezaswim.com with your order number and reason for the return.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping Issues

If a package is returned due to an incorrect or incomplete shipping address, or if it goes unclaimed, it will be sent back to the fulfilment center. Reshipping fees are the customer’s responsibility, and we’ll need a confirmed updated address before resending your item. Unclaimed returns are donated to charity after 30 days and are not eligible for refund or reshipment.

Exceptions / non-returnable items

 Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period

 Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Thank You

Thank you for supporting slow fashion. Your order helps us reduce textile waste and avoid mass production. If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team.

Thank you for shopping with Oceza Swimwear!