Frequently Asked Questions

HOW WE WORK

Made Just for You

Unlike traditional retailers, we don't keep warehouses full of pre-made inventory. Every Oceza piece is printed, cut, and sewn after your order is placed. This helps reduce waste, offer a wider range of sizes and designs, and prevent excess inventory from ending up in landfills.

To get your order to you as efficiently as possible, we partner with fulfillment facilities around the world and produce items closer to their final destination whenever possible.

About the Brand Oceza

Learn more about Oceza, where we're based, how our swimwear is made, and the values that inspire every collection.

Brand & Products

Where are you located?

Oceza is proudly run from the beautiful town of Todos Santos, Baja California Sur, Mexico. Although we call Baja home, we partner with fulfillment centers around the world to create and ship orders closer to our customers. This allows us to offer faster delivery, lower shipping costs, and a more sustainable made-to-order shopping experience.

Where are your products made?

All Oceza pieces are made to order through our trusted production partners. Every order is matched to the closest fulfillment center to you to help reduce waste and shipping distance. For U.S. orders, most items are made and shipped from San Diego, California. For European orders, they’re produced and shipped from Latvia.

Do you donate to ocean conservation?

Yes! 1% of every Oceza sale helps support marine wildlife rescue, ocean conservation, and sustainability efforts in Baja California Sur, Mexico.

As a scuba instructor and ocean lover, I've experienced firsthand just how incredible and fragile our oceans are. Giving back has always been part of Oceza's mission, and every purchase helps support organizations working to protect the places and wildlife that inspire our designs.

Thank you for helping make a difference every time you shop. 💙

Do you ship internationally?

Yes! We offer worldwide shipping. Shipping rates and delivery times may vary depending on your location.

Will international orders have to pay additional duties and taxes?

International customers are responsible for any import duties, customs fees, or taxes required by their country. These charges are not controlled or collected by us and may be due at delivery (or after). Most orders ship from California or Latvia, but certain items like the windbreakers ship from China, which may affect the duties charged depending on your country. If you have specific questions about where your items are being made or shipped from, feel free to email us anytime.

Why are your products made to order?

Instead of filling warehouses with pre-made inventory, we produce only what's needed. This reduces waste, helps prevent unsold products from ending up in landfills, and allows us to offer dozens of unique ocean-inspired designs in inclusive sizes from XXS–6XL. It may take a little longer than buying off the shelf, but we believe it's worth the wait.

What payment methods do you accept?

We accept all major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other available checkout options. Eligible orders may also qualify for Shop Pay Installments, including pay-in-4 interest-free payments when available.

Do you run sales, discounts, or promotions?

We strive to keep our pricing affordable year-round while delivering high-quality, ocean-inspired gear. For first-time customers, we offer a 10% discount when you subscribe to our newsletter—a perfect way to dive into Oceza!

Additionally, we occasionally run sales and promotions on select items or during special events. Subscribing to our newsletter ensures you’re the first to know about these deals, along with updates on our latest collections and exclusive offers.

Stay connected, and enjoy the journey with us!

How do I apply a discount code?

You can enter your discount code at checkout in the “Discount code or gift card” box. Enter the code exactly as provided and select Apply to see your updated order total before completing your purchase.

Do you offer gift cards?

Absolutely! We offer digital gift cards that you can purchase here. Each gift card comes with a unique code, which the recipient can use at checkout to apply the gift card value to their order. After purchase, you'll receive an email with the code. Our gift cards are nonrefundable and never expire. Thank you for sharing the love!

How can I help support my favorite brand?

We’re a small fish in a very big sea, and every happy customer helps keep this dream alive. 💙 We couldn’t do it without you!

Here are a few simple ways you can support Oceza with just a few clicks:

🌊 Leave a Review

You’ll automatically get a review request after your order arrives — and it comes with a $5 coupon as a thank-you for sharing your feedback!
Write a review for your favorite Oceza pieces right on the product page (scroll down to “Write a Review”).

📲 Social Media Love

Follow, like, and share our content on Instagram & TikTok (links at the bottom of this page).
Tag us in your photos and videos wearing Oceza — we love featuring our salty crew!

🤿 Spread the Word

Tell your dive buddies, surf crew, or ocean-obsessed friends about us.
If your local dive shop could use a splash of color, let them know about Oceza!

Your support means the world! Thank you for helping us grow this one-woman-run, ocean-inspired brand. 🌍💙 #BornfromSaltwater

Order Information & Shipping Basics

From production times to tracking updates, here's everything you need to know before and after placing your order.

Shipping, Delivery & Orders

How long does it take to receive my order?

Every Oceza piece is made to order, which means we create your swimwear after you place your order rather than pulling it from a warehouse shelf. Most customers receive their order in around 10 days, although delivery times vary by location. During peak shopping seasons, production may take a little longer. This intentional approach helps us reduce overproduction, offer more sizes and designs, and prevent excess inventory from ending up in landfills.

Can I track my order?

Yes! Once your order has been fulfilled and shipped, you’ll receive a confirmation email with tracking information.

Can I change or cancel my order after it’s placed?

Every Oceza piece is made just for you, so production starts soon after your order is placed. If you need to make a change or cancel your order, please email us within 24 hours. We'll do our best to accommodate your request, but once your order has entered production, changes and cancellations are no longer possible.

Why hasn’t my order shipped yet?

Every Oceza piece is made to order, so your item goes into production after you place your order. On average, production takes about 5 business days before your order ships. During busy holiday or sale periods, production may take 7–9 business days. As soon as your order ships, you'll automatically receive an email with your tracking number so you can follow its journey to your door.

Do all items ship together?

We do our best to route your order so it can ship together, but not all items are made in the same location. Your order may arrive in multiple packages from different fulfillment centers. You’ll receive tracking for each shipment.

My tracking says “label created.” Is something wrong?

Not usually. A shipping label may be created before the carrier receives or scans the package. Tracking should update once the carrier has the package in their system. It’s normal for tracking to take a little time to show movement.

My tracking hasn’t updated for several days. Is that normal?

Yes, tracking can sometimes go several days without updates, especially for international packages. This does not necessarily mean your order is lost. It usually means the package is between carrier facilities, in customs processing, or waiting to be scanned into the next location. Once your order has shipped, tracking updates are controlled by the carrier and may not appear every day.

Why does my tracking show Germany when my package isn't going there?

If you're shipping internationally, you may notice your tracking temporarily showing Germany or another international processing hub. This is a quirk of some DHL tracking systems and doesn't necessarily mean your package is actually traveling there. It's simply part of the way certain shipments are processed and displayed online. Your package will continue toward its final destination, and tracking will update as it moves through the network.

What if my order arrives later than expected?

Delivery dates are estimates, not guarantees. Because each item is made specifically for your order and shipping is handled by third-party carriers, we are unable to offer refunds due to production timelines or shipping delays. If you’re ordering for a specific trip or event, we strongly recommend ordering as early as possible and allowing extra buffer time.

Do you offer express shipping?

Express shipping is available for select products only. Expedited shipping is not available for made-to-order swimwear. Some non-apparel items, t-shirts, hats, and windbreakers, may offer faster shipping options depending on your location. If express shipping is available for an item, you'll see it as an option at checkout.

Can you expedite my order?

Unfortunately, we're unable to expedite production for our made-to-order swimwear. Each piece is created specifically for you after your order is placed, and production times cannot be rushed. If you're ordering for a vacation or special event, we recommend placing your order as early as possible to allow plenty of time for production and delivery.

Can I place a custom order?

At this time, we don't offer custom orders or made-to-measure garments.

Every Oceza piece is produced using standard garment templates and sizing. While each item is made to order after you purchase it, the fit, measurements, and construction cannot be customized.

If there's a species or print you'd love to see in a future collection, we'd love to hear your ideas!

Returns & Exchanges

Need to exchange your order or received a damaged item? Here's everything you need to know about exchanges, replacements, and our return policy.

Customer Care

What is your return policy?

We want you to feel confident and amazing in your Oceza swimwear! Because every piece is made to order, we don't offer traditional returns for change-of-mind purchases.

If your item doesn't fit quite right, we're happy to offer a size exchange or store credit for a different style within 30 days of delivery for eligible items.

If your item arrives damaged, defective, or incorrect, we'll always make it right with a replacement or refund.

By creating each piece on demand instead of in bulk, we're able to reduce overproduction and help prevent unsold clothing from ending up in landfills. Thank you for supporting a more thoughtful way to create swimwear.

How do I make an exchange?

If your item doesn't fit quite right, we're happy to help! We offer exchanges and store credit within 30 days of delivery for eligible items.

To start an exchange:

Check eligibility. Items must be unworn, unwashed, in their original condition, and have all tags attached.
Contact us. Email hello@ocezaswim.com with your order number and let us know what you'd like to exchange. We'll review your request and confirm if your item is eligible.
Receive return instructions. Once your exchange has been approved, we'll provide the appropriate return address and instructions.
Ship your item back. Customers are responsible for return shipping costs. We recommend purchasing tracking (and shipping insurance for higher-value orders).
Share your tracking number with us. Once your return is on its way, email us the tracking number so we can keep an eye on your shipment.
Receive your replacement. After your return arrives and passes inspection, we'll ship your replacement at no additional shipping cost.

Where do I send my return or exchange?

While our products are made to order and shipped from different fulfillment centers around the world, all returns and exchanges must be sent to our U.S. return address. Please email us at hello@ocezaswim.com for full return instructions and details before shipping your item back.

What if an order gets lost in the mail?

If your package is lost in transit, please contact us within 30 days of the estimated delivery date. We'll work with you to investigate the shipment and, if it's confirmed lost, we'll gladly replace your order at no additional cost. Before issuing a replacement, we may ask you to confirm your shipping address and contact the shipping carrier, as they can often help locate delayed packages.

What if my order shows as delivered but I can’t find it?

Once an order is marked delivered, we are not responsible for lost or stolen packages. We recommend checking around your property (sometimes carriers leave packages in hidden spots like behind planters, garages, or fences) and asking neighbors if they may have received it by mistake. If you still can’t locate it, please reach out directly to your local postal service, as they can provide details on where the package was left.

What if my item arrives damaged?

Every Oceza piece is made and inspected by hand before it ships, but occasionally something may slip through quality control. A manufacturing defect may include:

Loose or unraveling stitching
Holes or tears in the fabric
Incorrectly sewn seams
Printing errors or significant color defects
Receiving the wrong item or size

If your item arrives with any of these issues, please email hello@ocezaswim.com within 30 days of delivery with your order number and clear photos of the problem. Once we've reviewed your claim, we'll gladly make it right with a replacement or refund.

Product Guide

Everything you need to know about sizing, fabric, garment care, sustainability, and choosing the right product.

Sizing & Materials

Do you offer plus sizes?

We believe ocean adventures are for everybody. That's why many of our swimwear styles are available in inclusive sizes ranging from XXS to 6XL. Because each garment has its own fit and construction, available sizes may vary by style. You'll find the available sizes listed on each product page, along with a detailed size guide to help you find your best fit.

What size should I order?

Our cuts are designed for the best fit, but sizes may vary slightly by style. Please check out our Size Guide for exact measurements and best fit details. If you’re between sizes or unsure, we’re always happy to help with sizing advice.

How do I measure myself?

Our size guide is based on body measurements (not garment measurements). For best results, use a soft, flexible measuring tape (the kind used for sewing, not a stiff construction tape). Wrap it comfortably around your body, it should be snug but not tight, and always kept level and parallel to the ground. If you don’t have a soft tape measure, you can use a piece of string and then measure the string against a ruler.

Chest: Measure around the fullest part of your chest, keeping the tape under your armpits and across your shoulder blades.
Waist: Measure around the narrowest part of your waist.
Hips: Measure around the fullest part of your hips.

How do I care for my swimwear?

To keep your swimwear looking fresh and vibrant, we recommend hand washing in cold water and laying it flat to dry. Avoid bleach, fabric softeners, and high heat, as they may damage the fabric's quality and color. Rinsing after each use is also a great way to prolong the life of your swimwear!

What does UPF 50+ mean?

UPF (Ultraviolet Protection Factor) measures how effectively a fabric blocks harmful ultraviolet (UV) rays. A UPF 50+ rating is the highest protection category, blocking 98% or more of UVA and UVB rays to help protect your skin during long days in the sun.

Unlike sunscreen, UPF protection won't wear off, sweat off, or need to be reapplied. It's built directly into the fabric and is designed to last for the life of the garment.

What is OEKO-TEX® Standard 100?

OEKO-TEX® Standard 100 is one of the world's most trusted textile safety certifications. It means every component of the fabric has been independently tested and verified to be free from harmful levels of substances that could be harmful to human health.

This certification helps ensure our swimwear is safe to wear against your skin, whether you're spending the day at the beach, diving, or exploring in the sun.

What is Global Recycled Standard (GRS) certification?

GRS (Global Recycled Standard) is an internationally recognized certification that verifies recycled materials throughout the supply chain.

Our eco-friendly swimwear uses GRS-certified recycled polyester, helping give plastic waste a second life while meeting strict environmental, chemical, and social responsibility standards.

By choosing recycled fabrics, we're able to reduce the demand for virgin polyester and create swimwear with a smaller environmental footprint.

What is recycled polyester?

Recycled polyester is a sustainable fabric made from post-consumer plastic bottles and other discarded polyester products. By repurposing these materials, we reduce waste and lower the environmental impact compared to producing new polyester from raw materials. It helps conserve resources and minimizes landfill waste.

How is recycled polyester made?

Recycled polyester is created by collecting plastic waste, cleaning it, and then shredding it into small flakes. These flakes are melted down and spun into yarn, which is then woven or knitted into fabric. This process not only reuses existing materials but also requires less energy than producing virgin polyester.

Are your fabrics non-toxic?

Yes! All Oceza fabrics are non-toxic and skin-safe. Our fabrics are certified to OEKO-TEX® Standard 100, meaning they've been independently tested and verified to be free from harmful levels of substances that could be harmful to human health.

Our eco-friendly swimwear is also made using recycled polyester that's Global Recycled Standard (GRS) certified, ensuring the recycled content meets strict environmental and social standards.

Plus, our UPF 50+ sun protection is built directly into the fabric—not added as a chemical coating—so it won't wash out over time. It's made to provide long-lasting sun protection for countless days in and around the water.

What is organic cotton?

Organic cotton is cotton grown without the use of synthetic pesticides, fertilizers, or genetically modified organisms (GMOs). Instead, it relies on natural methods to maintain soil fertility and control pests. This approach helps reduce environmental impact, promotes biodiversity, and ensures that the cotton is grown in a more sustainable manner.

How does using organic cotton benefit the environment?

Using organic cotton supports sustainable farming practices, which help conserve water, improve soil health, and reduce pollution from harmful chemicals. Organic cotton farming also promotes better working conditions for farmers and reduces the overall environmental footprint of cotton production.

Are all your materials eco-friendly?

Not all of our products are currently made from eco-friendly materials, but we’re actively working to change that. We prioritize sustainability and are gradually transitioning more of our products to eco-friendly options like recycled polyester and organic fabrics. Our commitment is to reduce our environmental impact while providing high-quality, ocean-inspired swimwear and apparel that you can feel good about wearing.

Is this clothing meant just for the water?

Not at all! While our gear is specially designed for water activities like SCUBA diving, surfing, and kiting, it's also perfect for dry activities. Whether you’re working out, doing hot yoga, hiking, or just lounging around, our clothing offers comfort and functionality for all your adventures—both in and out of the water.

Do I need to wear something under my leggings or shorts?

It’s completely up to you! Our leggings and shorts are designed to be versatile, so you can choose to wear them with or without additional layers. Many of our customers wear them with underwear or bikini bottoms underneath, while others go without. Rest assured, the fabric is 100% opaque, and moisture-wicking, ensuring you stay comfortable and confident regardless of your choice. Wear what feels best for you and enjoy your adventures!

GET IN TOUCH

Still Have Questions?

Didn't find the answer you were looking for? Have questions about your order, or a general enquiry? Send us a message and we'll get back to you as soon as we can.

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